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Support Hub

Got Questions?

Everything you need to know about Scholar MD. Can't find the answer? Chat with us directly.

How do I connect the bot to my WhatsApp?

Go to the Pair Station, enter your WhatsApp number with country code (e.g. 254712345678), click "Generate Code", then open WhatsApp → Linked Devices → Link with Phone Number and enter the code shown.

What payment methods do you accept?

We use Paystack which supports M-Pesa (Kenya), Visa/Mastercard, and bank transfers. Simply click "Pay Securely" and choose your preferred method at checkout — no manual selection needed.

Can I use one subscription on multiple numbers?

Standard subscriptions are tied to a single WhatsApp number. VIP plan users get access for up to 2 numbers simultaneously. Contact support to transfer a subscription to a different number.

Is my WhatsApp account safe?

Yes. Scholar MD uses end-to-end protocols and stores only your encrypted session credentials in secure local storage and the SQLite database. We never store your personal chats, media, or contacts.

Can I downgrade my plan?

Due to the Sticky Subscription Policy, once you have upgraded to Premium or VIP, you cannot return to the Free tier. However, you may choose not to renew when your subscription expires and it will naturally revert.

My bot disconnected. What do I do?

Go back to the Pair Station and generate a new pairing code. Sessions can disconnect if WhatsApp detects multi-device activity or if the Pterodactyl server restarts. Re-pairing takes less than 30 seconds.

Still Need Help?

Brian is available directly on WhatsApp. Average response time: under 2 hours.